Returns

We must be notified of any Return within 7 days of receipt of merchandise.  The product must be in the original state you received it in and unopened.

If the item was opened and we are unable to resell the item, we reserve the right to deduct up to 30% from your refund along with the original s/h fees.

Even though we take great measures in packaging our merchandise soundly, sometimes there are mishaps.  If for some reason your merchandise becomes damaged in shipping or is defective we must be notified within 48 hours of receiving the item (s).  Depending upon the damage and how it was created will depend upon the refund.  If we shipped you the wrong item, we also must be notified within 48 hours of receiving the item (s).  We will then discuss at that time how you the customer would like to handle the situation.  (ie. return for refund, return for correct item, etc)  All items being returned must be returned using the USPS with a Delivery Confirmation Number in order to track the package.  If we do not receive the item back, we cannot refund your account, it's as simple as that.  Refunds can take up to 7days from the day of receipt into our warehouse.  Please be sure to include a copy of your invoice in the box so the refund can be issued promptly.

Most items are all case fresh, we take great measures to protect the merchandise in shipping.  A small package blem, or wrinkle is not considered a damaged product.  This is just a reality of manufactures case packaging.

If the return is not due to an error of ours, you the buyer are responsible for all shipping costs as well as a 15% restocking fee.

If a package is lost or misdirected due to an address that was given to us incorrectly we will not be held responsible and no refunds will be issued.  Please make sure you double check your ship to address before completing your order with CollectorsGateway.com

If an order is returned/refused/unclaimed, by the customer or returned to us without a Return Authorization Number due to incorrect ship to information given, you will be charged a 15% Restocking Fee against your merchandise and no s/h will be refunded.